Quality surveys are a way of finding out what customers think of a foundry's quality before they pull their patterns.
I wrote a column that appeared in the July 1999 Modern Casting titled "How Good is Your Quality?" describing the benefits of customer surveys and some tips on how to conduct them. (Click on the title to read the read the article.)
What wasn't in the column is that now some of the certifying bodies are requiring operations to have a system of determining customer satisfaction.
We have developed effective surveys for other foundries. That experience makes it easier for you to have a survey that will get you the information?
You have systems in place to make castings. We have systems in place to handle the surveys. That allows us to conduct surveys more efficiently.
Having conducted surveys for others foundries gives us a basis of comparison of your results that you wouldn't have by doing it yourself.
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